The Mac Admin's Blog

While writing Email if you want to compose it in colorful format, you can try following those steps: Go to ‘Entourage’ menu and select ‘Preferences’ On the left column select ‘Compose’ and it will bring the ‘General’ window Change to HTML/Plain text from the option Mail format.

How to delete cache in Entourage? The steps mentioned here will work for all types of mail i.e. POP3 , IMAP and Exchange . To clear the cache, open Entourage (make sure you log off from any other instances of Exchange on your iPhone or Smart phone or Blackberry ). Before you follow the steps further you should make sure that you are connected to the network. Within Entourage, on the left, mouse over the name of your Exchange account and press the ‘Control+mouse click’ simultaneously to get the contextual menu. In case you have activated secondary button in mouse then just ‘right click’ on it. Select Folder Properties. Under the General tab, which opens by default, click on the Empty button to empty the cache.

Working at helpdesk, very often I get tickets from users requesting to synch their Entourage data with their iPhone. Though the steps to synch iPod touch with Entourage is same, but I would prefer using the word iPhone considering its popularity. All you have to do is go to Entourage Preferences, under General Preferences, select ‘Synch Services’. If you have a MobileMe account, you don’t have to bother about connecting your iPhone to the Mac. In our next post we will discuss how Mac synchronizes the data with iPhone.

How to create Entourage task using Notebook 1. Open your Notebook application. 2. Select the item for which you want to create Task in Entourage. 3. Go to Formatting Palette , under Note Flags , click on Create Entourage Task . or 4. In case you don't see the Formatting Palette , click on View and then Formatting Palette . 5. There is a good option here, select Remind me check box, and then choose a date and time. 6. If you want to edit a task in Notebook Layout view, just click the task icon that is in the left of the item. 7. To view this item in tasks in Entourage, launch Entourage , and just click the Tasks tab. Good idea isn't it?

Unable to find incoming mails in inbox I got a user who faced the issue that whenever someone sends her a mail she could not find it in her inbox. She checked the details and sent mails to herself but was unable to find it there. The main issue was that she had exchange account configured in her Entourage and could see the mail in her webmail but as soon as she launched her Entourage the mail disappeared. It did not take long to understand that this problem is just because she had a rule set up which was causing all the mails which were coming in the inbox were automatically getting deleted. So just deleting the rules fixed her problem. If we move a step ahead there could be some other reason which could cause this happen. The other reason could be MLM, Mailing List Manager. If a rule is set up under MLM you will not be able to get your mails and will take effect as soon as Entourage is launched. So if you face any wiered issue please don't forget to check the MLM & Rules. For

Mail lost after clicking on 'Send' This happens in Entourage that when you click on send and mail is not send and is lost. This happens when the database is corrupt and needs a rebuild. If in case you will try to find this particular mail, you wont be able to, in your inbox or other folders under the account. It always sits in the "Outbox" of your "On My Computer" folder. Now in order to fix the problem of 4363 and 4362 you need to click here .

Finding all mails & items related to one contact Here is the simple step that we can follow to find out all mails and other items related to a contact. Launch Entourage and click on Address Book . In your address book, select a contact of whom you want to check the details about. Click on Contact & go to Find Related Items . You will find that all mail related to this contact appears in a new window. Here it is... the list of all the items related to this contact.

Add a picture to a contact Adding a picture gives a personal touch to the contacts saved in your book and lets you easily identify who sent the e-mail to you. When you receive a message from a contact with a photo, their picture appears in the preview pane. You can add a picture to any contact in the Entourage Address Book. Here is the procedure to add a picture in an Address book: Click Address Book . In your address book, double-click a contact. On the Personal tab, drag a picture to the box labeled Drag and drop image here . Tip To remove a picture from a contact, drag the picture to the Mac OS X trash. Close and save the contact. Notice that the picture appears in the contact's address book record.

Entourage crashing due to corrupt database In this case we need to rebuild database of Entourage . SHORTCUT TO LAUNCH REBUILD DATABASE: Hold the Option key while launching Entourage. a. The other option to rebuild the database is to first close all the Microsoft applications. b. Launch Applications (Command+shift+A). c. Go to 'Microsoft Office 2004' then 'Office' and then open ' Database Utility '. d. Select Rebuild Database & click on Continue. e. If there is any MS office program running, it will give you a prompt to close it down. f. Once the rebuild process is complete, click on Done. g. Entourage will bring you back to the same window, this time click on Quit. Once this process is complete relaunch Entourage. For the very first time your Entourage might take long time depending on the size of your folders and database. Other reasons could be Fonts , Schedules , Duplicate daemons .

Entourage crashing due to corrupted Schedules Sometimes you try to open Entourage and it crashes at soon as it is launched. In this case though there could be various reasons one of them is "Schedule" that could create the problem. To fix this we need to stop schedules at the time of launching Entourage. Hold down "Shift" key and launch the application and this will stop schedules from launching, if by doing this the application is not crashing that means issue is with schedules and you need to find and delete the schedule that is creating Entourage to crash. Other discussed reasons are database , fonts and duplicate daemons .

Entourage Crashing due to Fonts There are two fonts that are known to be one of the most popular reasons of Entourage crashing. The first one is Helvetica Fractions which is majorly responsible to cause problems, the second is Times Phonetic. In order to fix this issue, don't just disable these fonts in Font Book, but physically remove them from your system and try to launch Entourage again. Other discussed reasons are database , schedules and duplicate daemons .

Entourage is crashes when trying to launch. One of the recently tested reasons is duplicate daemons . To launch an application there is a daemon in start up items. if there are multiple daemons for the same application then they could create conflict and stop Entourage from launching. The fix to this is to delete all the daemons from start up and launch Entourage , once launched, it will create its own daemon. There could be some other reasons like fonts , database and schedules .

Entourage responding too slow Too many mails in your inbox. How it impacts: Every time when send & receive runs on your machine, it takes time to sync depending on number of mails on the exchange server. Fix: You need to move mails from your exchange/POP/IMAP account to your computer folder. Process: In order to fix this follow the following steps: a. Launch Entourage. b. Select the mails that you want to move from exchange to your computer. You can use command key to select multiple items. c. Now drag those folders to "On My Computer" folder in Entourage . d. If you want to add sub folders under "On My Computer", just use contextual menu on this folder. Just like the mails you can also copy the whole inbox in "On My Computer" folder. Please Note: Once you move those mails from your inbox, it is moved from the server so you will not be able to check those mails from anywhere else, i.e. from any other machine. Other useful steps could be Archiving

After Rebuild Entourage starts resending old mails Working at a help desk we use to get this issue that sometimes after rebuilding database Entourage starts sending old mails (upto one year old) to the users added in the contact list. Though it took really long time but finally we reached to the conclusion, "The reason is not that rebuild is unsuccessful but it is due to the duplicate identity that is created while creating the database." This duplicate identity is selected in the place of main identity in Entourage and all you need to do is just change it to the default original identity what it should be and it will stop sending the mails.

Partial mail vanishes while composing This seems to be, though it is actually not a problem. MS office has enabled Entourage with a feature that allows the user to highlight a portion of the original message and then when you forward or reply, it only brings that part that's highlighted into the new message. In order to fix this all you have to do is don't highlight anything in the original message and it will all appear in the new message or otherwise if you want, you can use this feature here onwards. marketing

Fonts not to be deleted in Entourage As we all know that there are certain fonts that are required in order to run each application. Microsoft Office 2004 is exactly same, at the time of installation it creates a folder and keeps all the fonts in it. They are 77 in numbers and are placed in the following folder: Home/Applications/Microsoft Office 2004/Office/Fonts Note : There are several other font folders the system calls on in addition to the user's font folder. For more on OS X and the font folder hierarchy, see this Apple Knowledge Base article . Fonts in OS X are complex. You need to understand how they work before experimenting with them (and in any case, leave the System font folder – Harddrive/System/Library/Fonts – alone!). Source As this applications install fonts, without regard to yoy already have on your Mac(not to speak o

The very Basic Entourage troubleshooting. 1. The very first thing you need to make sure of, is you need to be updated. Not just OS X but also your MS Office suite. Most of the problems are solved by simply keeping the machine updated. Make sure you are using the latest versions for the OS and Microsoft Office. 2. Sometimes just a normal rebooting of your Mac is required. This often fixes many problems. 3. Running Repair Permissions is another standard tool used to repair problems, but it is more effective with the inbuilt OS X applications. 4. The very first recommended step is to delete cache files which is effective many times. 5. Finally you have the option to delete the plist i.e. deleting the preferences files. Doing this the application changes all the settings to default hence solving the issue if it was due to any changes made.

How to remove a delegate from Entourage? 1. Launch Entourage and on the Tools menu, click on Accounts and select the Mail tab. 2. Open the Microsoft Exchange account that you want to delete/remove a delegate from. 3. Come on Delegate tab, in My Delegates , select the delegate that you want to remove, and then click Remove . It was really simple, isn't it?

Adding a Deligate (Only for Exchange users) 1. Launch Entourage go to Tools and then Accounts . 2. Open the account that you want to create the delegate for, then select the Delegate tab. 3. Go to My Delegates and select Add. 4. Type the name of the user whom you want to give access to, and try to resolve the name by clicking Find . 5. Select the user and click OK . 6. Now define the permission levels that you want to give to that delegate from Calender, Address book and Inbox. Note: Before you give access to anyone the user has to add you under Users I am Delegate for .

How to set up Live Hotmail account in Entourage One of the best feature provided by Windows is to configure Live Hotmail accounts in any mail client and if you own a Mac, luckily you too can do it. Note: Make sure that all the Live mail accounts have to be configured as POP3 account and the steps are mentioned below. Even if you want to make it easier we can not help you as it is not possible to follow setup assistant.Apart from Setting the account up, there are some other steps that needs to be followed, i.e. a scheduler needs to be created as the mails should be sent and received at an interval of not less than 20 minutes as there can be duplicate mails coming in your inbox. Configuring the account: 1. Before we start configuring the account, just login to your Live Hotmail ID using your browser and then just logoff. 2. Now lets start with Entourage, on the Entourage menu, goto Account Settings . 3. Click the arrow after New , and then hit Mail . 4. Now if you get Account Set