The Mac Admin's Blog

Unable to find incoming mails in inbox I got a user who faced the issue that whenever someone sends her a mail she could not find it in her inbox. She checked the details and sent mails to herself but was unable to find it there. The main issue was that she had exchange account configured in her Entourage and could see the mail in her webmail but as soon as she launched her Entourage the mail disappeared. It did not take long to understand that this problem is just because she had a rule set up which was causing all the mails which were coming in the inbox were automatically getting deleted. So just deleting the rules fixed her problem. If we move a step ahead there could be some other reason which could cause this happen. The other reason could be MLM, Mailing List Manager. If a rule is set up under MLM you will not be able to get your mails and will take effect as soon as Entourage is launched. So if you face any wiered issue please don't forget to check the MLM & Rules. For

How to set up Mailing List Manager? Before we move ahead lets be clear about what a mailing list is all about? These are groups over the net that you join and they send mails to you, generally they come in bulk so it is a wise idea to create a seperate folder for this so that your inbox is never over limit. It is recommended to subscribe to a mailing list as it is a good source of information and knowledge. Here is an example of a mailing list and its subscription. Under mailing list manager rules, there is an option selecting which you can run more rules under one MLM ( Mailing List Manager ). Process to setup MLM: 1. Launch Entourage and select a mail that you have received from the mailing list. 2. Go to 'Tools' from the menu bar and select 'New'. 3. MLM is smart enough to fill up most of the feilds by itself, but make sure from your end that the the feilds entered is according to your preference. 4. Now it will allow you to add new folder to transfer mails coming f

Understanding the basics of Rules in Entourage It is not worth telling you the purpose of rules as we all are well aware of the needs and the working method of rules in any mail client. In Entourage rules are divided into three basic types: (i) Mailing List Manager ( MLM ) (ii) Junk Mail Filter ( JMF ) (iii) Rules that you define (i) Mailing List Manager: Pre- designed by Entourage that is very user friendly and easy to set up for incoming mails from mailing lists . (ii) Junk Mail Filter: These are inbuilt rules by Entourage that are meant to stop the spam mails landing to your inbox. (iii) Rules defined by you: These are very customizable criteria that you set in order to sort, delete or perform any other action with the mails. We will learn the details of setting up and working with rules here. The order in which rules are executed are: First is Mailing List Manager (MLM), second is Junk Mail Filter (JMF) and last are Rules that you define. # It is very important for us to know