The Mac Admin's Blog

While writing Email if you want to compose it in colorful format, you can try following those steps: Go to ‘Entourage’ menu and select ‘Preferences’ On the left column select ‘Compose’ and it will bring the ‘General’ window Change to HTML/Plain text from the option Mail format.

How to delete cache in Entourage? The steps mentioned here will work for all types of mail i.e. POP3 , IMAP and Exchange . To clear the cache, open Entourage (make sure you log off from any other instances of Exchange on your iPhone or Smart phone or Blackberry ). Before you follow the steps further you should make sure that you are connected to the network. Within Entourage, on the left, mouse over the name of your Exchange account and press the ‘Control+mouse click’ simultaneously to get the contextual menu. In case you have activated secondary button in mouse then just ‘right click’ on it. Select Folder Properties. Under the General tab, which opens by default, click on the Empty button to empty the cache.

How to stop auto complete address suggestion in Entourage? If you want you Entourage to stop giving you suggestions of old Email addresses while typing the name, then you can follow the steps mentioned below. This is really useful when someone who is in your address list and you have sent him/her mail earlier but now their Email address is changed. In this case Entourage will keep suggesting you the old address which is cached in the memory. You can clear the address cache by following this small step: Go to Preferences under Entourage menu.     Select Compose and under Recent Addresses , click on the button “ Clear List ”. Doing this will make Entourage forget all the addresses saved in cache.  If you want to disable this feature entirely and have Entourage only offer auto-complete for addresses in your address book, simply uncheck the option "Display a list of recently used addresses when address messages".

Working at helpdesk, very often I get tickets from users requesting to synch their Entourage data with their iPhone. Though the steps to synch iPod touch with Entourage is same, but I would prefer using the word iPhone considering its popularity. All you have to do is go to Entourage Preferences, under General Preferences, select ‘Synch Services’. If you have a MobileMe account, you don’t have to bother about connecting your iPhone to the Mac. In our next post we will discuss how Mac synchronizes the data with iPhone.

Some added features in Entourage 2008 Toolbar can be customized like Finder. ( Video ) ( download pdf ) Sync Services no longer includes conduit. Learn more...   ( MVPS ) Notifications are termed as Reminders. Learn more... Added column view in Address Book for last name. Learn more... Now there is Folder view for Default Account. Learn more... Menu items have been moved. Learn more...   There are some more changes, to view the complete list, please visit the masters . Some additional info about Entourage.

How to create Entourage task using Notebook 1. Open your Notebook application. 2. Select the item for which you want to create Task in Entourage. 3. Go to Formatting Palette , under Note Flags , click on Create Entourage Task . or 4. In case you don't see the Formatting Palette , click on View and then Formatting Palette . 5. There is a good option here, select Remind me check box, and then choose a date and time. 6. If you want to edit a task in Notebook Layout view, just click the task icon that is in the left of the item. 7. To view this item in tasks in Entourage, launch Entourage , and just click the Tasks tab. Good idea isn't it?

Short Intro About Leopard Mac OS X 10.5 Leopard is Apple's next operating system after Tiger i.e. 10.4 that was launched more than two years ago. Apple claims that there are more than 300 differences on Tiger and Leopard, while not earth-shattering, further streamline the experience of using a Mac . Now the very next question comes to your mind would be, "Is Leopard worth paying what Apple has set his price to?" For some of you it maybe not, because you are contented with the way Tiger works for you. If you are looking for Time Machine , you need a Leopard, if you need Bootcamp, even then you must have Leopard. Leopard makes it far easier to find documents and applications than Windows Vista . The recently launched Spotlight is just impressing. Leopard's interface niceties made the daily mechanics of using the computer more pleasurable. Mundane chores, such as finding files and backing up data, become a visual treat (See our photo gallery of screenshots .) Mac OS X

Mail lost after clicking on 'Send' This happens in Entourage that when you click on send and mail is not send and is lost. This happens when the database is corrupt and needs a rebuild. If in case you will try to find this particular mail, you wont be able to, in your inbox or other folders under the account. It always sits in the "Outbox" of your "On My Computer" folder. Now in order to fix the problem of 4363 and 4362 you need to click here .

Finding all mails & items related to one contact Here is the simple step that we can follow to find out all mails and other items related to a contact. Launch Entourage and click on Address Book . In your address book, select a contact of whom you want to check the details about. Click on Contact & go to Find Related Items . You will find that all mail related to this contact appears in a new window. Here it is... the list of all the items related to this contact.

Add a picture to a contact Adding a picture gives a personal touch to the contacts saved in your book and lets you easily identify who sent the e-mail to you. When you receive a message from a contact with a photo, their picture appears in the preview pane. You can add a picture to any contact in the Entourage Address Book. Here is the procedure to add a picture in an Address book: Click Address Book . In your address book, double-click a contact. On the Personal tab, drag a picture to the box labeled Drag and drop image here . Tip To remove a picture from a contact, drag the picture to the Mac OS X trash. Close and save the contact. Notice that the picture appears in the contact's address book record.

Entourage crashing due to corrupt database In this case we need to rebuild database of Entourage . SHORTCUT TO LAUNCH REBUILD DATABASE: Hold the Option key while launching Entourage. a. The other option to rebuild the database is to first close all the Microsoft applications. b. Launch Applications (Command+shift+A). c. Go to 'Microsoft Office 2004' then 'Office' and then open ' Database Utility '. d. Select Rebuild Database & click on Continue. e. If there is any MS office program running, it will give you a prompt to close it down. f. Once the rebuild process is complete, click on Done. g. Entourage will bring you back to the same window, this time click on Quit. Once this process is complete relaunch Entourage. For the very first time your Entourage might take long time depending on the size of your folders and database. Other reasons could be Fonts , Schedules , Duplicate daemons .

Entourage crashing due to corrupted Schedules Sometimes you try to open Entourage and it crashes at soon as it is launched. In this case though there could be various reasons one of them is "Schedule" that could create the problem. To fix this we need to stop schedules at the time of launching Entourage. Hold down "Shift" key and launch the application and this will stop schedules from launching, if by doing this the application is not crashing that means issue is with schedules and you need to find and delete the schedule that is creating Entourage to crash. Other discussed reasons are database , fonts and duplicate daemons .

Entourage Crashing due to Fonts There are two fonts that are known to be one of the most popular reasons of Entourage crashing. The first one is Helvetica Fractions which is majorly responsible to cause problems, the second is Times Phonetic. In order to fix this issue, don't just disable these fonts in Font Book, but physically remove them from your system and try to launch Entourage again. Other discussed reasons are database , schedules and duplicate daemons .

Entourage is crashes when trying to launch. One of the recently tested reasons is duplicate daemons . To launch an application there is a daemon in start up items. if there are multiple daemons for the same application then they could create conflict and stop Entourage from launching. The fix to this is to delete all the daemons from start up and launch Entourage , once launched, it will create its own daemon. There could be some other reasons like fonts , database and schedules .

Entourage responding too slow Too many mails in your inbox. How it impacts: Every time when send & receive runs on your machine, it takes time to sync depending on number of mails on the exchange server. Fix: You need to move mails from your exchange/POP/IMAP account to your computer folder. Process: In order to fix this follow the following steps: a. Launch Entourage. b. Select the mails that you want to move from exchange to your computer. You can use command key to select multiple items. c. Now drag those folders to "On My Computer" folder in Entourage . d. If you want to add sub folders under "On My Computer", just use contextual menu on this folder. Just like the mails you can also copy the whole inbox in "On My Computer" folder. Please Note: Once you move those mails from your inbox, it is moved from the server so you will not be able to check those mails from anywhere else, i.e. from any other machine. Other useful steps could be Archiving

After Rebuild Entourage starts resending old mails Working at a help desk we use to get this issue that sometimes after rebuilding database Entourage starts sending old mails (upto one year old) to the users added in the contact list. Though it took really long time but finally we reached to the conclusion, "The reason is not that rebuild is unsuccessful but it is due to the duplicate identity that is created while creating the database." This duplicate identity is selected in the place of main identity in Entourage and all you need to do is just change it to the default original identity what it should be and it will stop sending the mails.

marketing How to manage the delegatory access? 1. Open Entourage and click on Mail icon. 2. On the left side in the folder list, select Calendar, Address book, inbox folder that you want to change access for. 3. Now come on Edit menu, select Folder Properties & then click the tab that says Permissions . 4. Select the user (ofcourse name) whom you want to change the permissions for. 5. Here you will find Permission Level pop-up, define the access level that you want to grant this user. If you want to know details of delegatory access and study other troubleshooting steps please refer Mactopia .

How to set up Live Hotmail account in Entourage One of the best feature provided by Windows is to configure Live Hotmail accounts in any mail client and if you own a Mac, luckily you too can do it. Note: Make sure that all the Live mail accounts have to be configured as POP3 account and the steps are mentioned below. Even if you want to make it easier we can not help you as it is not possible to follow setup assistant.Apart from Setting the account up, there are some other steps that needs to be followed, i.e. a scheduler needs to be created as the mails should be sent and received at an interval of not less than 20 minutes as there can be duplicate mails coming in your inbox. Configuring the account: 1. Before we start configuring the account, just login to your Live Hotmail ID using your browser and then just logoff. 2. Now lets start with Entourage, on the Entourage menu, goto Account Settings . 3. Click the arrow after New , and then hit Mail . 4. Now if you get Account Set

How to stop Entourage from opening multiple windows automatically One of my user reported an issue that whenever Entourage wakes up from sleep mode, it opens multiple windows. This took really long till I understood the way to fix this. If it happens to you, all you have to do is export the data and then import it in a new identity. Once its done you can delete the old identity, but make sure no data is left in the old identity. The process to export is well explained here .

Now use Spotlight feature for Entourage As soon as you get 11.2.3 Update installed on your OS X, Spotlight feature is ready to execute searches in your Entourage database contents. Spotlight has the capability to search and locate the mail from your Entourage regarless of where it is. You can find any item (to specify Email, Notes and Schedules) related to any kind of mail account (POP, IMAP or Exchange) which could be saved inside your Entourage database. Spotlight can search all folders of all types be it of any type of mail account. So now without browsing to search option in Entourage you can find data in all locations across all folders in Entourge, hence making you work faster then ever.Now get the things done faster than you have been doing, the best way to impress for your boss. Here is the setting that needs to be done: Once selected, you will be able to use this option. On this window you will find a button that says Rebuild. If we select REMOVE AND RECREATE Entourage i