The Mac Admin's Blog

Unable to find incoming mails in inbox I got a user who faced the issue that whenever someone sends her a mail she could not find it in her inbox. She checked the details and sent mails to herself but was unable to find it there. The main issue was that she had exchange account configured in her Entourage and could see the mail in her webmail but as soon as she launched her Entourage the mail disappeared. It did not take long to understand that this problem is just because she had a rule set up which was causing all the mails which were coming in the inbox were automatically getting deleted. So just deleting the rules fixed her problem. If we move a step ahead there could be some other reason which could cause this happen. The other reason could be MLM, Mailing List Manager. If a rule is set up under MLM you will not be able to get your mails and will take effect as soon as Entourage is launched. So if you face any wiered issue please don't forget to check the MLM & Rules. For

Here are some Tips to make help you set up your rules easily. 1. Rather than using individual addresses, use categories while setting up rules. 2. It is preferred to have all the criteria set up in one rule , rather than doing them in separate rules. 3. Whenever you select "All Rules" it activates the MLM and Junk Mail Filter. 4. Actions which Move messages or run AppleScripts cannot be followed by other rules (unless the move message command is issued by the Mailing List Manager).This does not apply to Entourage 2004. But you can put some of the same actions into the same rule. 5. You can always set the priority of the rules, the one which is in higher position runs first, then comes the bottom ones.

How to set up Rules in Entourage In this post I am mentioning only the simple way to set up rules in Entourage. This post will be useful for new users only and the Mac masters have to jump to my next post. Creating Rules: 1. Launch Entourage. 2. Go to tools and click on Rules. 3. Select the account type (whichever you are using) 4. Select the condition. 5. Once done then click on OK. Deleting the Rules: 1. In Entourage, goto Tools. 2. Click on Rules and select the Rule that needs to be deleted and click on Delete. Starters can also refer to Microsoft website for Entourage rather than wasting time in finding solutions on blogs. If still unable to get an answer then please write us, we will respond with exact solution charging you a smile in return.