The Mac Admin's Blog

Entourage crashing due to corrupt database In this case we need to rebuild database of Entourage . SHORTCUT TO LAUNCH REBUILD DATABASE: Hold the Option key while launching Entourage. a. The other option to rebuild the database is to first close all the Microsoft applications. b. Launch Applications (Command+shift+A). c. Go to 'Microsoft Office 2004' then 'Office' and then open ' Database Utility '. d. Select Rebuild Database & click on Continue. e. If there is any MS office program running, it will give you a prompt to close it down. f. Once the rebuild process is complete, click on Done. g. Entourage will bring you back to the same window, this time click on Quit. Once this process is complete relaunch Entourage. For the very first time your Entourage might take long time depending on the size of your folders and database. Other reasons could be Fonts , Schedules , Duplicate daemons .

Entourage crashing due to corrupted Schedules Sometimes you try to open Entourage and it crashes at soon as it is launched. In this case though there could be various reasons one of them is "Schedule" that could create the problem. To fix this we need to stop schedules at the time of launching Entourage. Hold down "Shift" key and launch the application and this will stop schedules from launching, if by doing this the application is not crashing that means issue is with schedules and you need to find and delete the schedule that is creating Entourage to crash. Other discussed reasons are database , fonts and duplicate daemons .

Entourage Crashing due to Fonts There are two fonts that are known to be one of the most popular reasons of Entourage crashing. The first one is Helvetica Fractions which is majorly responsible to cause problems, the second is Times Phonetic. In order to fix this issue, don't just disable these fonts in Font Book, but physically remove them from your system and try to launch Entourage again. Other discussed reasons are database , schedules and duplicate daemons .

Entourage is crashes when trying to launch. One of the recently tested reasons is duplicate daemons . To launch an application there is a daemon in start up items. if there are multiple daemons for the same application then they could create conflict and stop Entourage from launching. The fix to this is to delete all the daemons from start up and launch Entourage , once launched, it will create its own daemon. There could be some other reasons like fonts , database and schedules .

Entourage responding too slow Too many mails in your inbox. How it impacts: Every time when send & receive runs on your machine, it takes time to sync depending on number of mails on the exchange server. Fix: You need to move mails from your exchange/POP/IMAP account to your computer folder. Process: In order to fix this follow the following steps: a. Launch Entourage. b. Select the mails that you want to move from exchange to your computer. You can use command key to select multiple items. c. Now drag those folders to "On My Computer" folder in Entourage . d. If you want to add sub folders under "On My Computer", just use contextual menu on this folder. Just like the mails you can also copy the whole inbox in "On My Computer" folder. Please Note: Once you move those mails from your inbox, it is moved from the server so you will not be able to check those mails from anywhere else, i.e. from any other machine. Other useful steps could be Archiving

After Rebuild Entourage starts resending old mails Working at a help desk we use to get this issue that sometimes after rebuilding database Entourage starts sending old mails (upto one year old) to the users added in the contact list. Though it took really long time but finally we reached to the conclusion, "The reason is not that rebuild is unsuccessful but it is due to the duplicate identity that is created while creating the database." This duplicate identity is selected in the place of main identity in Entourage and all you need to do is just change it to the default original identity what it should be and it will stop sending the mails.

Partial mail vanishes while composing This seems to be, though it is actually not a problem. MS office has enabled Entourage with a feature that allows the user to highlight a portion of the original message and then when you forward or reply, it only brings that part that's highlighted into the new message. In order to fix this all you have to do is don't highlight anything in the original message and it will all appear in the new message or otherwise if you want, you can use this feature here onwards. marketing

Fonts not to be deleted in Entourage As we all know that there are certain fonts that are required in order to run each application. Microsoft Office 2004 is exactly same, at the time of installation it creates a folder and keeps all the fonts in it. They are 77 in numbers and are placed in the following folder: Home/Applications/Microsoft Office 2004/Office/Fonts Note : There are several other font folders the system calls on in addition to the user's font folder. For more on OS X and the font folder hierarchy, see this Apple Knowledge Base article . Fonts in OS X are complex. You need to understand how they work before experimenting with them (and in any case, leave the System font folder – Harddrive/System/Library/Fonts – alone!). Source As this applications install fonts, without regard to yoy already have on your Mac(not to speak o

The very Basic Entourage troubleshooting. 1. The very first thing you need to make sure of, is you need to be updated. Not just OS X but also your MS Office suite. Most of the problems are solved by simply keeping the machine updated. Make sure you are using the latest versions for the OS and Microsoft Office. 2. Sometimes just a normal rebooting of your Mac is required. This often fixes many problems. 3. Running Repair Permissions is another standard tool used to repair problems, but it is more effective with the inbuilt OS X applications. 4. The very first recommended step is to delete cache files which is effective many times. 5. Finally you have the option to delete the plist i.e. deleting the preferences files. Doing this the application changes all the settings to default hence solving the issue if it was due to any changes made.

marketing How to manage the delegatory access? 1. Open Entourage and click on Mail icon. 2. On the left side in the folder list, select Calendar, Address book, inbox folder that you want to change access for. 3. Now come on Edit menu, select Folder Properties & then click the tab that says Permissions . 4. Select the user (ofcourse name) whom you want to change the permissions for. 5. Here you will find Permission Level pop-up, define the access level that you want to grant this user. If you want to know details of delegatory access and study other troubleshooting steps please refer Mactopia .