Blog by an Apple Certified Tech

Unable to send mails using Mac mail

imagesIn the scenario where you are able to receive mails but unable to send it because the Send button is grayed out or is completely inactive. Try those steps out, this has worked many of my home users.

  • Launch Mail.
  • Go to the Mail menu & choose Preferences.
  • Click on Accounts in the Preferences window. 
  • Open the Account Information pane.
  • Here could be the first reason, that the "Outgoing Mail Server (SMTP)" pop-up menu could be set to "None". Change it and select your server from the "Outgoing Mail Server (SMTP)" pop-up menu.
    These steps should work, so run a test & see if you are able to send the mails.
  • If this did not work then the problem should be in the settings of your SMTP server.
  • Go to the Mail menu & choose Preferences once again. 
  • Click on Accounts in the Preferences window & select your account from the left side.
  • Click the Account Information pane.
  • Here in the "Outgoing Mail Server (SMTP)" pop-up menu, choose Edit Server List.
  • Check the correct SMTP server asking your service provider.
  • Click the "Advanced" tab.
  • Verify the details like the port, authentication, user name, and password settings also matches to what your Email service provider has supplied you.
  • Once done save it and retry, this should work.
  • If still it tries to play with you, then delete the account and reconfigure it. Make sure you have all the details with you before you delete the account. Ask your service provider that do you have to select SSL option while configuring the account.