Blog by an Apple Certified Tech

ENTOURAGE TROUBESHOOTING: TEXTLESS MAILS?

When there is no text in the Mail

If it happens that you opened a mail and you are sure that there should be some text written there but all you can see is a blank screen.
I am mentioning two reasons, either should work:

(A) Launch Entourage and go to Preferences.
(B) Come on General Tab and under Security put a check on "Display complex HTML in messages".
Hopefully this should fix this issue. Otherwise:

Your internet preferences file could be correpted, to fix this, try following steps:
(A) Go to HD and select the ID of the user.
(B) Enter its Library and open Preferences.
(C) Drag the plist file (com.apple.internetconfig.plist) on the desktop.
(D) Now launch Entourage and this should fix the issue. If it is fixed then you can delete the plist file.

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