Blog by an Apple Certified Tech


When there is no text in the Mail

If it happens that you opened a mail and you are sure that there should be some text written there but all you can see is a blank screen.
I am mentioning two reasons, either should work:

(A) Launch Entourage and go to Preferences.
(B) Come on General Tab and under Security put a check on "Display complex HTML in messages".
Hopefully this should fix this issue. Otherwise:

Your internet preferences file could be correpted, to fix this, try following steps:
(A) Go to HD and select the ID of the user.
(B) Enter its Library and open Preferences.
(C) Drag the plist file ( on the desktop.
(D) Now launch Entourage and this should fix the issue. If it is fixed then you can delete the plist file.